Prevent Guest Complaints and Automate Support Alerts
Prevent Guest Complaints and Automate Support Alerts
Reactive issue handling
Hosts and hotels often discover problems only after guests complain about heating, missing access codes, or incomplete registrations.
No central communication log
Events and system actions are often scattered across multiple platforms, making it hard to track or prevent issues.
Lack of visibility between systems
Hotels cannot see what really happens between automation, booking, and guest systems.
Guest experience damaged by delayed responses
Support teams react under pressure instead of preventing issues in advance.
Proactive alert mechanism
JobelHome detects technical or operational issues early and notifies the support team before guests notice anything.
Transparent system communication
JobelHome creates a dedicated communication thread for each booking and logs all relevant events in real time.
Automated logging and integration
All JobelHome-generated events are automatically recorded in Google Chat or within the hotel’s booking system.
System speaks before the guest does
Proactive alerts ensure the support team stays ahead of guest experience and resolves issues early.
Reduces support reaction time by up to 99% - from hours to minutes.
Full transparency for all operational and guest-related events.
Perfect traceability through automated logging and reporting.
Prevents negative guest experiences, builds trust and accountability, and enables silent automation.
Reactive issue handling
Hosts and hotels often discover problems only after guests complain about heating, missing access codes, or incomplete registrations.
Proactive alert mechanism
JobelHome detects technical or operational issues early and notifies the support team before guests notice anything.
Reduces support reaction time by up to 99% - from hours to minutes.
No central communication log
Events and system actions are often scattered across multiple platforms, making it hard to track or prevent issues.
Transparent system communication
JobelHome creates a dedicated communication thread for each booking and logs all relevant events in real time.
Full transparency for all operational and guest-related events.
Lack of visibility between systems
Hotels cannot see what really happens between automation, booking, and guest systems.
Automated logging and integration
All JobelHome-generated events are automatically recorded in Google Chat or within the hotel’s booking system.
Perfect traceability through automated logging and reporting.
Guest experience damaged by delayed responses
Support teams react under pressure instead of preventing issues in advance.
System speaks before the guest does
Proactive alerts ensure the support team stays ahead of guest experience and resolves issues early.
Prevents negative guest experiences, builds trust and accountability, and enables silent automation.
How JobelHome’s Transparent Communication and Automated Support Alerts Work
How JobelHome’s Transparent Communication and Automated Support Alerts Work
System to Host Communication Layer
JobelHome creates a transparent communication and monitoring layer between the JobelHome system and the property host not between the guest and host.
Booking Based Communication Threads
Each booking automatically receives its own dedicated communication thread currently implemented through Google Chat.
The architecture supports future expansion into multiple communication channels and full booking system integration.
For professional hotels and larger properties JobelHome operates entirely in the background while all JobelHome generated events are automatically logged inside the hotel’s main booking system.
Background Operation for Professional Properties
Background Operation for Professional
Properties
For professional hotels and larger properties JobelHome operates entirely in the background while all JobelHome generated events are automatically logged inside the hotel’s main booking system.
The system records every business relevant action in real time, including
• Access code created or updated.
• Guest registration completed.
• Guest Guide opened and read.
• Energy or comfort mode activated.
• Technical issues detected such as heating not responding failed internet connection or lock communication failure.
Proactive Alert Mechanism
n case of an operational issue, JobelHome’s proactive alert mechanism notifies the support team before guests even notice a problem.
For example: If an access code cannot be generated due to a network outage, the system automatically triggers an early morning alert such as 6:00 AM on check-in day, allowing the support team to resolve the issue well before guest arrival.
In case of an operational issue, JobelHome’s proactive alert mechanism notifies the support team before guests even notice a problem.
For example: If an access code cannot be generated due to a network outage, the system automatically triggers an early morning alert such as 6:00 AM on check-in day, allowing the support team to resolve the issue well before guest arrival.
Simplify Stays,
Amplify Satisfaction
© 2025 Endicon GmbH. All rights reserved.
Simplify Stays,
Amplify Satisfaction
© 2025 Endicon GmbH. All rights reserved.
